ORDER AND DELIVERY

Where is my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking link. You can use this to track your parcel in real-time. If your estimated delivery date has passed and you haven’t received your order, don't hesitate to contact our customer service team.

Delivery options and times

We offer the following delivery options within the UK:
- Standard Delivery: 3-5 business days
- Express Delivery: 1-3 business days
Delivery times may vary during peak seasons and bank holidays.

Can I cancel or edit my order?

We process orders quickly to ensure fast dispatch, so we are unable to make changes once an order has been placed. If you need to cancel, please contact us as soon as possible. If your order has already been shipped, you may return it once it arrives.

Missing item(s) from my order?

If an item is missing from your parcel, please check your dispatch email or contact us on our Instagram page with your order number, and we will investigate the issue.

RETURNS AND REFUNDS

How do I return an item?

To return an item, please contact us on our Instagram page to process a return. Ensure the item is in its original condition with tags attached

There is no returns label on my parcel, how do I return it?

Please contact us on our Instagram page to process a return label.

When will I receive my refund?

Once we receive your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method, and processing times may vary depending on your bank.

How long do I have to return an item?

You have 14 days from the delivery date to return your item. Items must be unworn, unwashed, and in original packaging with tags attached

Can I exchange instead of getting a refund?

Unfortunately, we do not offer exchanges. If you need a different size or colour, please return the item for a refund and place a new order

Do you refund the delivery charge?

Delivery charges are non-refundable unless the entire order is faulty or incorrect.

I have received a faulty or incorrect item. Will I be charged to return it?

No, if you receive a faulty or incorrect item, we will cover the return cost. Please contact us on our Instagram page before returning so we can assist you

Return policy

For full details on our return policy, please visit our ‘Refund Policy’ page for information.

PAYMENTS OPTIONS

How can I pay for my order?

We accept the following payment methods:
- Visa, Mastercard, and American Express

SIZE GUIDE

Men’s & Women’s Size Guide

Each product has a size chart specific to the category (hoodies, tracksuits, etc.) and fit type (regular, tall, petite, plus size)

How to measure (in CM/IN)

Women: Bust, waist, hips

Men: Chest, collar

International size conversions
- UK
EU / EU DE
- USA / Canada
- Australia / New Zealand
Please check our Size Guide page for more details

CONTACT US

Customer service contact details

If you need assistance, you can reach us via:
- Email: Helpdesk@jankenmef.com
- Instagram: Jankenmef

LEGAL AND DATA PROTECTION

Your data (Profiles, Personal Data)

We've updated our Privacy Notice to reflect recent changes in data protection laws. This ensures greater transparency about how we collect, use, and protect your information. You can learn more about your rights and choices by reading our updated Privacy Notice. You also have control over your marketing preferences. If you no longer wish to receive marketing emails from us, you can update your settings by logging into My Account and adjusting your ‘Contact Preferences’. If you've forgotten your password, simply click ‘Forgotten Password’ on the login page and follow the steps to reset it. If you need further assistance, please visit our ‘Contact Us’ page.
If you don’t have an account, you can opt out of marketing emails by clicking the unsubscribe link at the bottom of any email we send you.

Terms and conditions

These Terms and Conditions set out the legal agreement between you and Jankenmef regarding the purchase of products available on our website Jankenmef.com. Please read them carefully before placing an order.
By purchasing any of our Products, you agree to comply with these Terms and Conditions, along with our Website Terms of Use, Privacy Policy, and Returns Policy, whether or not you have registered an account with us.
These Terms and Conditions explain who we are, how we process and deliver your order, what to do if there is an issue and other important
information. If you need further assistance, please visit our ‘Contact Us’ page.

Terms of Use

By accessing Jankenmef.com (“Website”), you agree to these Terms and Conditions, along with our Privacy Policy. If you do not accept these terms, please do not use this Website. We recommend keeping a copy of these terms for future reference.
All content on this Website, including images, text, and branding, is owned by Jankenmef or its licensors. You may use the content for personal, non-commercial purposes only. Copying, distributing, or reproducing any material without permission is strictly prohibited. Any unauthorised use will result in the termination of your access to the Website.

Returns policy

If you are a customer in the UK, you have 14 days from the day after receiving your order to return your item if you change your mind. This applies to all hoodies, tracksuits, and leggings purchased from Jankenmef.com. Items must be returned in their original condition, with tags attached, unworn, and unwashed. We may occasionally extend this return period at our discretion.
If you receive a faulty item, you may be eligible for a repair, replacement, or refund. All returns are inspected, and we will not accept items that show signs of wear, washing, damage, or staining (e.g. from makeup, perfume, or deodorant). If a returned item is in an unsaleable condition, we may refuse the refund or reduce the refund amount based on the item’s condition.

Privacy policy

At Jankenmef, we prioritize your privacy and are committed to protecting your personal information. When you interact with our services, we may collect necessary details such as your name, contact information, and payment details to enhance your experience. This data is securely stored and used solely for service delivery, customer support, and improvements.
We do not sell or share your personal data with third parties unless required by law or necessary for service fulfilment. Our platform implements strict security measures to prevent unauthorized access, ensuring your information remains safe. By using our services, you agree to our data collection and usage practices.
You have the right to review, update, or delete your information at any time. If you have any concerns regarding your privacy, feel free to contact us. We may update this policy periodically, and continued use of our services signifies your acceptance of any changes.

CARE INSTRUCTIONS

How do I care for my items? Are they machine washable?

To keep your clothing in the best condition:
- Machine wash at 30°C on a gentle cycle
- Avoid tumble drying to prevent shrinkage
- Do not bleach or use harsh detergents
- Lay flat to dry

Always check the individual care label on each item for specific instructions.

Still have questions? We're here to help!

If you can't find your answer in our FAQs, please click on the 'Contact Us' button for further assistance.